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Frequently asked questions
Need help setting up or using your digital accounts? Find quick answers to common online and mobile banking questions below.View more Q&A here
I'm having trouble accessing my account online. What should I do?
First, ensure your login details are correct. If you forgot your password, click the “Forgot Password” link on the login screen to reset it securely. If your account is locked, please contact our digital support desk.
Can I deposit checks through the mobile app?
Yes! Simply log into the mobile app, select “Deposit Check,” take a clear photo of the front and back of your endorsed check, and follow the on-screen instructions.
How do I dispute a charge on my account?
You can easily dispute a pending or posted transaction by selecting the specific item in your transaction history, clicking “Report an Issue,” and following the guided prompts.
Is mobile banking secure?
Yes, our platform uses advanced multi-factor authentication, data encryption, and biometric login options to ensure your personal and financial information remains fully protected.
How do I activate a card?
You can instantly activate your new physical card directly within the mobile app or online dashboard by navigating to the “Cards” tab, choosing “Activate Card,” and entering your details.